Exchange and Refund Policy

Exchange and Refund Policy

Thank you for shopping with us! We aim to provide you with the best experience. Please review our comprehensive exchange and refund policy to avoid any inconvenience:

1. When We Cover Costs

We take full responsibility for delivery charges if:

  • You received the wrong size or item.

  • The product was damaged upon delivery.

  • Any error or inconvenience was caused by us.

In these cases, we will arrange for a free replacement or refund.

2. When You Cover Costs

If the issue arises due to an incorrect size selection or order placed by you:

  • You must pay for both returning the product and the delivery of the replacement.

  • Refunds are not available in such cases.

3. Conditions for Exchange

To be eligible for an exchange:

  • The product must be unused, in its original condition, with all tags and packaging intact.

  • The exchange request must be made within 7 days of receiving the product.

  • Proof of purchase, such as an order receipt, is required.

4. How to Request an Exchange or Refund

To initiate a request, contact us through:

  • Email: [Your Email Address]

  • WhatsApp: [Your WhatsApp Number]

Provide the following details:

  1. Order number.

  2. Reason for the exchange or refund.

  3. Supporting photos (if applicable).

Our team will review your request and guide you through the next steps.

5. Processing Time

  • Exchanges: Processed within 7 business days after receiving the returned item.

  • Refunds (if applicable): Processed within 7-10 business days via the original payment method.

6. Special Conditions

  • Sale Items: Products purchased during sales are not refundable but can be exchanged if defective or damaged.

  • Non-Compliance: Exchanges or refunds will not be processed if the returned product does not meet our stated conditions.

  • Delivery Fees: Customer-initiated exchanges require the payment of non-refundable delivery charges.

7. General Guidelines

  • Always double-check your size using our size chart before placing an order.

  • Keep all packaging and tags intact until you are satisfied with the product.

By placing an order, you acknowledge and agree to our exchange and refund policy. For any questions or support, feel free to contact us. We’re here to help!